What is this course about?
Ever-present technology and the need to constantly multitask require school staff to learn to communicate effectively with stakeholders and each other across multiple platforms. Stakeholders expect excellent customer service all the time. In this ten contact hour course, participants will learn the ins and outs of customer service when applying the concept in an educational setting. Topics reviewed in this course include: what good customer service means, who your “customers” are, and the effects of poor customer service.
Time Requirements for the 10-Hour Course:
This 10-hour course uses a combination of both time requirements to maximize participation and allow time for completion of ongoing assignments and assessments. The minimum time for participant completion of this 10-hour course includes both enrollment time and the system logged-in activity time. Enrollment time consists of 10 hours working on this course over a minimum of 1 calendar day (1440 minutes = 24 hours = 1 calendar day) from the moment you start the course Pre-Test. Activity time includes 100 minutes logged into the system. Completion certificates are restricted until BOTH time requirements are completed.
- Approved for 1.0 Continuing Education Units (CEUs) = 10 hours (10 clock hours)
- Approved by the Nevada Department of Education (NVDOE) as .5 CEUs for Nevada Educators
Prior Approval
It is suggested that you use the syllabus linked below and this standard Prior Approval Form to seek approval from your individual licensing agency before registering for this course.
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